Terms of Service — CharterFlow CRM

Effective: 2 August 2026 · SUDO Technology LTD, s. Poprusevtsi 17, 5084 s. Poprusevtsi, Bulgaria, company no. (ЕИК) 205812687, VAT BG205812687 ("CharterFlow CRM", "we") · kalpetkoff@gmail.com

1. The Service

CharterFlow CRM is a subscription software service for yacht-charter brokerages: lead and client management, yacht inventory and availability, quotations with client-facing links, bookings, contracts and documents, guest manifests, payment tracking, reporting, notifications, and optional AI assistance. These terms are a business-to-business agreement between CharterFlow CRM and the entity creating a workspace (the "Customer"). By creating a workspace you confirm you act for a business, not as a consumer.

2. Accounts and workspaces

The Customer controls its workspace: who is invited, their roles, and the data entered. The Customer is responsible for its members' use of the Service and for maintaining accurate billing details. Credentials are personal; sharing accounts is not permitted.

3. Subscriptions, billing, and taxes

• Plans (currently Starter, Pro, Fleet) are billed per workspace, monthly or annually, via Stripe. Prices are shown at checkout; taxes (e.g. VAT) are applied per your billing country.
• Trials: new subscriptions may include a free trial; the payment method is charged when the trial ends unless cancelled first.
• Cancellation takes effect at the end of the paid period; no partial-period refunds except where required by law.
• If a subscription lapses, the workspace may become read-only — data remains accessible for export but modifications are suspended until the subscription is restored.

4. Customer data

• The Customer owns its workspace data. We process it only to provide the Service, per the Privacy Policy and the Data Processing Agreement (which forms part of these terms for personal data).
• The Customer is responsible for having a lawful basis to store the personal data it enters — in particular charter-guest identity data collected for manifests — and for honoring its own clients' privacy rights.
• We may process anonymized, aggregated usage statistics to operate and improve the Service.

5. Acceptable use

No unlawful content or use; no attempts to breach workspace isolation or probe other tenants; no reselling of the Service; no bulk scraping of map or email infrastructure through the Service. We may suspend access to protect the Service or other customers, notifying you as soon as practicable.

6. AI features

AI assistance is optional, off by default, and enabled per workspace by the Customer. AI output is advisory: it is drafted for human review, and a member must confirm before anything is saved or sent. The Customer is responsible for reviewing AI output before relying on it. AI usage may be subject to fair-use limits stated in the product.

7. Payment records disclaimer

Charter payment records in the Service track the Customer's own charter business (amounts, schedules, status). CharterFlow CRM is not a party to charter contracts, does not process charter-client card payments, and payment records carry no tax representations — the Customer's accounting remains its own responsibility.

8. Availability, support, and changes

We aim for high availability but do not warrant uninterrupted service. Backups and disaster-recovery procedures are maintained as described in our operational documentation. We may improve or modify features; material reductions in functionality will be notified in advance.

9. Warranties and liability

The Service is provided "as is" to business customers. To the extent permitted by law: our aggregate liability under these terms is capped at the fees paid by the Customer in the twelve months preceding the claim; neither party is liable for indirect or consequential loss; nothing excludes liability that cannot lawfully be excluded (e.g. for wilful misconduct).

10. Term and termination

Either party may terminate as described in §3 (cancellation) or for material breach uncured within 30 days of notice. After termination, the Customer may export its data for 30 days, after which we may delete it (backup copies expire on their rotation schedule).

11. General

Governing law and venue: Bulgaria. Assignment only with consent (not unreasonably withheld); we may assign to an affiliate or in a business transfer. If a provision is unenforceable, the remainder stands. These terms, the Privacy Policy, and the DPA are the entire agreement.